Serosep has a designated team of application specialists that are available to cover all stages of the implementation process for EntericBio, RespiBio and all other distributor hardware. This is inclusive of installation, validation, transition of traditional methods to PCR, and training. All our application specialists are highly skilled molecular scientists.
Serosep also offer a dedicated technical support team for EntericBio. Support is provided 7 days a week with an emergency number available for out of office hours. All our technical support staff are qualified scientists with a wealth of knowledge and experience, so you can rest assured that any issues that may arise will be handled as swifly and efficiently as possible with little downtime to your laboratory.
Out of Office Hours:
For urgent EntericBio related queries, Technical Support is available on weekends:
Saturday: 9am – 5:30pm
Sunday: 9am – 5:30pm
Phone: +44 (79) 4389 8434