Applications & Support Scientist
Annacotty, Limerick

Full time, permanent position

Reporting to the Technical Manager

Serosep Ltd., have a requirement for an applications and support scientist who will provide applications training & technical support to customers and distributors in a timely manner.  This includes assisting in issues over the phone, on email and also visiting customers for training purposes or for those involved in customer trials or studies.


Main Duties:

  • • Provide technical support to customers and distributors in a timely manner
    • Ensure delivery of successful clinical trials and maintenance of clinical service at user sites
    • Work with the service team to assist with equipment requirements including installations, servicing and interfacing of equipment
    • Install equipment/IVD tests/software at end user clinical laboratories
    • Onsite training of end user clinical laboratory customers.
    • Execution and documentation of clinical verification studies
    • Product troubleshooting
    • Documentation and curation of all technical support data in accordance with the company’s quality system
    • Ensure all documentation relating to products are up to date and maintained in accordance with the company’s quality system
    • Review, respond and action customer emails on a daily basis


Essential Criteria:

  • MSc in Biological Science, Microbiology, Molecular Biology or similar
  • Good knowledge and understanding of Microbiology and Molecular Biology
  • Full, clean driving license
  • Good analytical and problem-solving skills
  • Excellent interpersonal and presentation skills
  • Ability to work as part of a team as well as on own initiative
  • Must be able to work in fast paced environment
  • Must be available to travel occasionally in Ireland/UK and overseas including overnight absences
  • Flexible attitude in carrying out different types of work
  • Personal work planning and organisational skills

Closing Date: 7th December, 2023

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